

Accor is a hotel and corporate Service group. Our success depends on all of our employees, men and women throughout the world. This is why Accor has implemented an international human resources policy to motivate and retain talented employees to ensure quality service for our customers.
Reservation (Ibis Jakarta Kemayoran)
Main Scope and General Purpose of Job:
Reporting directly to the front Office Leader, the Reservations are directly responsible for handling telephone inquiries, accepting reservations and the subsequent input into the computer system. On a broader scale the Reservations must work closely will all Front Office and Sales personnel, and in particular, Sales, providing lead advice and constant "feedback" concerning both inquiries and firm reservations. The Reservations Clerk must work at all times in maximizing the hotel's occupancy potential, whilst protecting the Hotel's business mix. The Reservations must at all times maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. The Reservations is also to pay particular attention to the use of the Guest History facility in the FIDELIO front office system.

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